“When can I start using Trace Care?”
The app is being finalised with our medical team. Leave us your email: we'll write to you on launch day, and not before.
“Is it ChatGPT with a subscription?”
No. Trace has read a lot of the Vidal (France's reference guide to medicines) and very little Reddit. She is designed by doctors, talks only about health, knows your data and answers by citing identified, dated sources: guidelines from medical societies and indexed medical literature.
“Does the app speak English?”
Yes. Trace Care is available in English as well as French, so you can understand your health in the language you're most at ease in, while it stays rooted in the French healthcare system you use.
“My watch already judges me when I sleep badly.”
Trace doesn't measure anything (and doesn't judge you either). She makes sense of what your watch or ring measures: she puts it in context against the published references for your age and profile, and brings it together with your test results for the next time you see a doctor.
“Won't it just tell me to see a doctor…?”
No. Trace explains what a marker measures, what current guidelines say about it, and what changes with age or profile. When a decision belongs to a health professional, she tells you clearly and prepares a structured brief so the appointment gets straight to the point.
“Does it replace my doctor?”
No, and that's not the idea. Trace doesn't diagnose and doesn't prescribe. She helps you understand and act between appointments, and makes the time you spend with your doctor more useful.
“How do I give this brief to my doctor?”
It's a one-page PDF you download from the app: print it, send it, or show it on your phone. It sums up the situation, the relevant data and the questions to ask.
“Which devices and documents?”
Anything that goes through Apple Health or Health Connect (Apple Watch, Garmin, Fitbit, Oura, Withings and many more), plus your blood tests and medical reports as PDFs. And if a mole or a rash puzzles you, a photo is enough: Trace reminds you of the signs that should put you on alert.
“Where does my data go?”
To a host in France certified HDS (Hébergeur de Données de Santé, the French certification for hosting health data). It will never be sold, or used to train another company's AI. You can export and delete it at any time. Trace Care lives on its subscriptions, not on your data.
“How much does it cost?”
The initial assessment is free, and we give you 7 days to try the full service. After that, €28 a month with no commitment, or €300 a year, which comes to €25 a month. Cancel at any time from your Apple or Google account.
“What if it's urgent?”
Trace Care is not an emergency service. In an emergency, call 15 (the SAMU, France's emergency medical service) or 112: the number is always one tap away in the app's menu.
